Returns

We do not provide cash refunds. We will accept exchanges within 14 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 14 days of the original purchase date with a valid receipt and all tags attached. 

To be eligible for a store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theufactorinc@yahoo.com. Please note that returns will need to be sent to the following address: [P.O. Box 902189 Memphis Tennessee 38190

You can always contact us for any return question at theufactorinc@yahoo.com.

  • Returns accepted for 14 days
  • Customer provides return shipping
  • 20% restocking fee
  • No final sale items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

The following items are considered "Final Sale" and cannot be exchanged in-store:

  • Dresses
  • Bodysuits
  • Accessories
  • Shoes
  • Swim & Lingerie
  • Beauty
  • UFactorkids
  • Sale Items
  • Wigs
  • Hair Products

Unfortunately, we cannot accept returns on clearance items, sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.